Facilities - Great facilities overall, a Jacuzzi or wood-fired tub would have been ideal but not necessary.

The Bathroom - the shower had great water pressure with bath-tubs for soaking. The Room - A uniquely designed room with all that you could need out in a forest - I would strongly advise that you bring a hot water bottle with as the temperature does drop. The views and scenery are breath-taking, whilst the lodge is perfectly instagram-able at all times of day! The Staff - You feel right at home as you're welcomed in by helpful and obliging staff - all of them were incredible from the first day to the last.

Location - Great location tucked away behind a mountain, deep in an enchanting forest. Maybe next time rather book directly with us and we can make sure that you have a pleasant stay at Serenity Mountain and Forest Lodge. The room allocated was the only room available and also this was also reserved 7 months before, and it was actually part of a 1 night Stay that we refunded you from the Covid stage, the bed arrangements wasn't discussed with us before arrival. (YOUR PACKAGE ONLY INCLUDE a 2 x COURSE DINNER - your agent has to explain this to you. Good Day Achillen, We are very Disappointed that you haven't experience our magical Forest like all our other guests! Your reservation was handled through a Agent as you know and our rooms Maximum Capacity is 4 or 2 Guests ONLY, your agent would pay for an extra room that's the reason that you had to sleep on a stretcher and this was already reserved & discussed like this 7 months before your arrival, the fee that you mentioned also include your Breakfast and it was actually R440-00 per night (that includes your Breakfast & Stretcher and Bedding and Towels) your account that you had to pay for 5 guests on check out was actually R1215-00 for the starters and drinks this was for 2 NIGHTS. Very small thing also I had ordered a coke both evenings, the first evening I had a can while the second I had it in a verse with more ice cubes than coke and I finished it in 2 sips. I also want to point out that they didn't give us the right room (having gone through an agency we didn't realize it right away) which forced my brother and my sister slept together. They did not hadn't even written the prices on the menus!!!. But otherwise the meals were also decent although the employees only warned us when paying that the starters were not included in the menu (which for the 5 of us cost R2000 (local currency). Our stay was very pleasant although I had to sleep on the floor on the sofa mattress because they had prepared a camp bed for me (which is very spartan for 2 nights at 750€). The reception was in my opinion very pleasant: we were welcomed with an industrial orange juice for me and my sister and a kind of red wine (according to my father's words) which is very nice. I am the youngest of a family of 5 people, we were on vacation in this lodge for 2 nights.

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